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B2B Frequently Asked Questions

HOW CAN I ACCESS EXCLUSIVE B2B DISCOUNTS?

Join our B2B program and shop our family of brands with discounts starting at 20% off.

HOW DO I BECOME A B2B MEMBER?

Please visit https://www.wsib2b.com/join to join our program and become a B2B member today. To see if you qualify for a WSI B2B Membership, please check the list of qualifying documents needed to apply found here: https://www.wsib2b.com/ca/legal

WHO CAN I BECOME A B2B MEMBER?

Any business that designs spaces or procures products is eligible for membership. Interior design firms, architecture firms, owners and developers, brands, purchasing agents, set designers and stagers, independent/small businesses, chefs, and other qualified applicants in the commercial, hospitality, and food and beverage industries are encouraged to apply. To see if you qualify for a WSI B2B Membership please check the list of qualifying documents needed here: https://www.wsib2b.com/ca/legal.

ARE THERE MINIMUM ORDER QUANTITIES?

No, we accept orders of all sizes. For bulk orders we recommend working directly with our corporate gifting team canadab2b@wsgc.com

WHO DO I CONTACT IF MY ORDER HAS ALREADY BEEN PLACED?

Reach out to our gifting team canadab2b@wsgc.com with your order details

HOW DO I PLACE AN ORDER?

For bulk orders, we recommend working directly with our corporate gifting team canadab2b@wsgc.com. As a B2B member, you can also shop in store and online with your member discount.

CAN I GET ASSISTANCE WITH CORPORATE GIFT-GIVING AND LARGE ORDERS?

Yes, we have a dedicated team of specialists that can assist with all your gifting needs – from product selections to order fulfillment. We can also extend deeper discounting on bulk orders. Reach out to our corporate gifting team to start planning your order today canadab2b@wsgc.com.

WHAT PRODUCTS CAN I CUSTOMIZE?

Most products can be customized. Some restrictions may apply depending on order size, item type and customization request. Reach out to our corporate gifting team for more information on our custom merchandise capabilities. canadab2b@wsgc.com

CAN I CUSTOMIZE AN ITEM WITH A COMPANY LOGO?

Yes, many of our items can be customized with a company logo or personal monogram. Reach out to our corporate gifting team for more information on our custom merchandise capabilities. canadab2b@wsgc.com

CAN I SHIP TO MULTIPLE ADDRESSES AND RECIPIENTS?

Yes, single orders can be shipped to multiple recipients by working directly with our corporate gifting team canadab2b@wsgc.com

CAN I INCLUDE GIFT MESSAGE WITH MY ORDER?

Yes, gift message can be included. Character limit is 150 characters.

DO YOU OFFER GIFT WRAPPING?

Unfortunately, we are unable to gift wrap orders.

CAN I BUY GIFT CARDS IN BULK?

Absolutely. For complete details, or to purchase gift cards in amounts over $5,000, email canadab2b@wsgc.com or call 855.867.6344.

WHAT IS THE AVERAGE LEAD TIME?

In-stock product ships within 2 weeks of order entry. Custom product can take 2-6 weeks depending on customization request.

CAN I USE MY KEY REWARDS WITH MY B2B ACCOUNT?

Yes, you can apply your Key Rewards to B2B purchases.

HOW DO I USE MY TAX EXEMPTION ON B2B PURCHASES?

You can set your account as tax exempt by emailing your documentation to canadab2b@wsgc.com. For information on documentation please visit: https://www.wsib2b.com/ca/help/how-do-i-set-up-tax-exemption

HOW DO I FIND MY ACCOUNT EXECUTIVE?

Find your local Account Executive by visiting https://www.wsib2b.com/ca/contact-us

CAN YOU PROCESS SPECIAL SHIPPING REQUESTS?

We offer a range of special shipping services including side-marking, palletization and order consolidation. For specific project needs contact your Account Executive or email us at canadab2b@wsgc.com.