Help Topics - General Shopping

You can track your order 24 hours after it is placed. 

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order. An original receipt or gift receipt is required.

How to Return

• Return by Post – Start the process through your account profile. If you checked out as a guest, please contact Customer Care. 
• Returns by Phone – Please contact our Customer Care team toll free at 1.855.689.7582

Items Not Eligible for Returns

• Items without an original receipt or gift receipt
• Monogrammed/Personalized items
• Gift cards
• Final sale items (with prices ending in $.X7 or $.X9)
• Items damaged through normal wear and tear

Complete details

See our full Returns Policy page

To change or cancel your order, contact Customer Service at 1.855.689.7582.  Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. We cannot accept changes or cancellations on some items, view our Return Policy.

When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Unfortunately, we do not offer returns on personalized products. Verify your monogram or personalization is correct before purchasing.

When selecting a style for your monogram, the order of initials varies according to the style. When the center letter is taller than the others, the order of initials is traditionally first/last/middle. For example, say your name is Laura Marie Clark, the monogram would be LCM. For styles in which all letters are equal in size, the order of initials should be first/middle/last. In this case, the monogram would be LMC. See our monogram guide for details.

You can choose to pay with a Credit Card (Visa, MasterCard or American Express), Apple Pay, PayPal, Mark & Graham Gift Card or any Williams-Sonoma Brand Gift Card.

You may also qualify for Affirm financing – learn more.

Our products are delivered by Front Door Parcel Delivery (e.g., Purolator or Canada Post) to your delivery address.

For Front Door Shipping, shipping and processing charges are based on the merchandise total for each delivery address. If available, next day delivery incurs an additional charge. 

Refer to our Shipping Information page for current rates & charges.

We can only offer one customized gift message per shipping address. 

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 1.855.689.7582, and one of our sales associates will be happy to assist you.

Unfortunately, we cannot ship to P.O. Boxes. Please provide a street address for delivery.

Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various foreign countries. Learn more

Some larger items, and items sent directly from our vendors, cannot be gift wrapped. Gift messages can be included on the packing slip of any order at no extra charge

We offer physical gift cards for purchase here.

*Note that gift cards may only be redeemed in the same currency of its purchase (i.e. gift cards with a CAD balance can be redeemed as CAD currency on our .ca site, and USD balance as USD currency on our .com site).

To redeem, enter the 16-digit Gift Card number and the 8-digit PIN (both numbers can be found on the back of the card) at checkout, and the Gift Card value will be deducted automatically from your total.

Check your gift card balance by calling Customer Care at 1.855.860.1081

Please think of Gift Cards and merchandise credit cards like cash.

Also, please protect the cards from magnets and other potentially damaging items, as you would a bank credit card; if the magnetic strip is damaged, the value could be lost.

If your Gift Card was lost or stolen, contact Customer Service immediately.

Mark and Graham has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the markandgraham.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

We'll communicate with you only if you want to hear from us. If you prefer not to receive information from us or from our select partners, please let us know by calling our Customer Service department at 1.855.689.7582 or send an email to international@williams-sonoma.com.

If you'd like to update or correct your email address, street address or other personal information, please contact us at 1.855.689.7582 or international@williams-sonoma.com.

Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we're removing your name from postal mailings.